Lichcards Support

Need help with your card shop? Email info@lichcards.nl.

Connection problems

Your cloud shop needs an internet connection. If a request fails, use Retry; a pending action is checked without granting its reward twice. Do not uninstall the app to fix a connection problem.

Recover your shop

Keep the recovery code from Settings somewhere safe. Use Recover shop on your other device. Recovery replaces the code and signs out the old device. Never email your recovery code or access credentials to support.

Privacy policy

Purchases and delivery

This service supports optional Apple In-App Purchases in purchase-enabled iOS builds. Apple handles the purchase confirmation and billing. No advertising, advertising identifiers or tracking SDKs are active.

If delivery is pending, reconnect and use Retry. New sales can be paused independently of purchase verification and restoration. If Apple verification is unavailable, wait and retry; contact support if it remains unavailable. The server checks the existing transaction before delivering it; do not buy again to fix a delay. A purchase awaiting Apple's approval is not delivered until approved. For help, email info@lichcards.nl with the product name and approximate time, but never your recovery code, Apple Account password or payment-card details.

Restore purchases

If your original shop still exists, recover that same shop before choosing Restore purchases. Keeping your shop and its recovery code is the way to retain your cards, progress and unspent diamonds. Restoration requires an internet connection and successful Apple verification; pausing new sales does not by itself prevent restoration. Diamond packs are consumable: Restore purchases does not deliver them a second time. An unfinished approved transaction can retry delivery once to its original shop.

Astral after deleting a shop

After the original shop is deleted, open or create your new shop, use the same Apple Account and choose Restore purchases. The server checks the permanent Astral Collector purchase with Apple again, including its refund status, and verifies that no other shop currently holds it. Only the valid Astral cosmetics and benefits are restored; the deleted shop, cards, diamonds and progress never return. Astral cannot be transferred while its original shop still exists and cannot be active on multiple shops at once. If restoration is unavailable, contact support; do not purchase the package again.

Before deleting your shop

Deletion permanently removes that shop's diamonds, cards, other items and game progress. If you are changing devices, use account recovery instead of deletion. Deleting a shop does not request or guarantee a refund; limited purchase-integrity records remain as explained in the privacy policy.

For an Apple-billed purchase, you can ask Apple to review refund eligibility through Report a Problem. Apple decides the request. If Apple revokes or refunds a purchase, the game removes its applicable entitlement or up to the original diamond grant from the current diamond balance, without creating a negative balance.